These Terms of Service (“Terms of Service”) govern your access to and use of our education services, including online classes, interactive tools, and related features (collectively, the “Services”), offered via our websites, platform, and apps (the “Platform”), provided by Novakid Inc., a Delaware corporation, 548 Market St 8291, San Francisco, CA 94104–5401, USA (“Novakid,” “we,” “our,” or “us”). 

By purchasing, accessing, or using any Services, you (“User” or “you”) agree to be bound by these Terms of Service  as well as our Privacy Policy, and Cookie Policy, which are incorporated by reference.

Please read these Terms of Service carefully before creating an account or using the Services. By registering, purchasing, or otherwise using the Services, you confirm that you have read, understood, and agreed to these Terms of Service. If you do not agree with these Terms of Service, do not purchase or use the Services.

1. Our Philosophy: Student-Centred Learning

At Novakid, students are at the heart of everything we do. Our mission is to empower each Student to become an independent, self-directed learner. While parents or guardians provide necessary support, the Student is empowered to choose lesson formats, learning paths, and pacing according to their evolving needs.

2. Who Can Use Our Services

2.1 Age Requirements. The Services are designed exclusively for children (the “Student”) within the specified age range, as defined by Novakid. If a Student is a minor, the account must be managed by a parent or guardian, who must accept these Terms of Service on the Student’s behalf. Students under the applicable age of majority in their country of residence may not register an Account on their own. They may only access the Services with the approval and supervision of a parent, legal guardian, or other legal representative. If we detect that an Account has been registered by a User under the minimum required age, we may temporarily suspend the Account and request proof of age or legal guardian consent. 

2.2 One Student, One Plan. Each User can create one account to manage their Students’ learning. A separate Subscription Plan is required for each Student. Sharing accounts is strictly prohibited. One Subscription Plan can only be used by one Student and cannot be transferred to another child. If we have reasonable evidence that you have violated these Terms of Service, including, but not limited to, account sharing or use of one Subscription Plan by more than one Student, we may suspend or terminate your account immediately. In such cases, any fees already paid are non-refundable, and you will not be entitled to any compensation, unless otherwise required by applicable law.

2.3 Non-Commercial Use. User Accounts may be used only for your personal, non-commercial purposes unless expressly agreed otherwise in writing by Novakid.  You may not use, resell, sublicense, distribute, or otherwise make the Platform or any content or functionality available to any third party for commercial, professional, organizational, or other business purposes without our prior written consent.

3. Subscription Plans and Billing

3.1 Subscription Plans. Our Product Catalog offers a range of Subscription Plans – from basic packages to more advanced tiers – each defining the number of classes per week, eligible teacher categories, and included features. Not all features are available in every Plan. Homework, live streams, AI Tools, and other features may be included only in selected Subscription Plans. Certain features may also be accessible only to Students who have reached a specific skill level, even if such features are included in their Subscription Plan.

3.2 Upgrades and Downgrades. An upgrade means moving to a more expensive Subscription Plan and/or purchasing additional features, courses, or Add-ons. A downgrade means removing features, courses, or Add-ons from your existing Subscription Plan. You may upgrade your Subscription Plan mid-cycle. Downgrades take effect from the next Billing Cycle. Billing Cycle refers to the recurring interval (for example, one or three months, etc.) for which you are charged. The applicable Billing Cycle is specified at the time of purchase. Both Subscription Plan upgrades and downgrades result in adjustments to billing and class allocation, as communicated at the time of change.

3.3 Recurring Billing & Renewal. Subscriptions renew automatically at the end of the purchased Subscription Plan, unless canceled at least one business day before renewal. By enrolling in a Subscription Plan, you authorize recurring charges to be made using your selected payment method. If automatic payment fails, access to the Services may be suspended until payment is completed. For non-recurring payment methods, we may send you a payment request or a link to proceed with your payment. You must complete the payment before the end of the Billing Cycle to maintain uninterrupted access. Novakid reserves the right to terminate your Subscription Plan for non-payment, and we are under no obligation to reinstate or renew the Subscription Plan once it has been terminated. 

3.4 Prices and Taxes. All prices displayed on the Platform, in the Product Catalog, and in any order confirmation, invoice, or receipt are final prices and include all applicable taxes, duties, levies and charges. The User is not required to pay any amount in addition to the displayed price. Novakid may adjust prices prospectively to reflect changes in applicable taxes, duties, levies or other mandatory charges. Any fees, commissions, currency conversion charges or exchange-rates differences applied by the User’s bank, card issuer or payment service provider are separate from the price charged by Novakid and payable by the User to the relevant provider.

4. Classes, Add-Ons, and Cancellations

4.1 Trial Classes. We may offer a Trial Class for our Users. A Trial Class helps us place your Student at the suitable level and familiarize them with the format. Trial Classes are assigned by Novakid and conducted at no additional charge when offered. Completion of a Trial Class may be required before full use of the Services. In certain cases, a customer support manager may join the Trial Class for a limited period of time in order to introduce and explain features of the Platform, provide relevant assistance and answer questions, and provide information about and recommend our products and services, and discuss available plans and offers.

4.2 Add-Ons. Add-ons are supplementary enhancements to your active Subscription Plan, such as extra classes, teacher upgrades, or group class access – designed to extend your learning experience without requiring a switch to a different Subscription Plan. All Add-on purchases made during the Billing Cycle are non-refundable, even if the User does not fully use all the enhancements before the end of the Billing Cycle.

4.3 Teacher Assignment. For individual classes, Users may select from available Teachers. Novakid may substitute Teachers at its discretion and will notify the User where applicable. For group classes, Teachers are assigned solely by Novakid.

4.4 Usage Limits. Any unused classes will expire at the end of each month of your Billing Cycle and cannot be carried over, unless expressly permitted by Novakid. Certain features, including AI–based tools, may also be subject to limits on frequency, duration, or total usage, as specified in your Subscription Plan or otherwise communicated by Novakid.

4.5 Class Cancellation. For individual classes, you may cancel or postpone up to 8 hours before the scheduled start time. Any cancellation after that or a no-show is considered a completed class. Group classes cannot be canceled or postponed by you individually, unless otherwise expressly permitted by Novakid. Absence is regarded as a completed class. If Novakid cancels a class (e.g., due to teacher unavailability or Platform issues), it doesn’t count as taken.

4.6 Quality Review and Recordings. A class will be deemed properly conducted unless the User submits a quality complaint within 24 hours of the class. Novakid may, at its discretion, issue Credits in justified cases. Classes may be recorded (video and photo) for quality control and service improvement, dispute resolution and legal compliance, investigating User complaints, allowing re-watch and review by the Student and User, etc. Some recordings may be stored for longer periods as required or justified by law (e.g., for compliance purposes or in the event of legal disputes). Recordings shall be processed in accordance with Novakid’s Privacy Policy and applicable data protection laws.

4.7 AI Assistant. OurAI-powered voice learning assistant is made available to the User and the Student as part of the Services through the Platform. aAI Assistant is designed to support and complement the Student’s learning experience, including through voice-based interactions, supplementary practice, interactive exercises, and other educational activities. It does not assess, grade, or evaluate the Student’s knowledge, abilities, or performance. AI Assistant’s outputs are generated automatically and may contain errors or inaccuracies. Novakid does not warrant the accuracy, completeness, reliability, or suitability of any output generated by AI Assistant for any particular purpose.

5. Subscription Mechanisms 

5.1 Credits. You may receive Credits if a teacher cancels a class within the cancellation deadline, a class is disrupted due to technical issues on our end, or we offer them as part of a promotion or goodwill gesture. Credits are not cash and cannot be redeemed for cash, transferred, or refunded for money. You may use Credits to rebook future classes, provided that the Credits are used within your current Billing Cycle. Credits that are not used within your current Billing Cycle will be automatically applied as a discount at the next charge. Credits are not issued for unbooked classes, late cancellations, or no-shows by the Student.

5.2 Pause of Subscriptions. You may be eligible to pause your Subscription Plan for a limited period as specified in your Subscription Plan or communicated by Novakid.

5.3 Payment Options. All fees must be paid before you receive access to the Services, unless your Subscription Plan states otherwise. For certain Subscription Plans (for example, a 12-month plan), we may allow you to pay the total price in monthly payments instead of paying it all at once. You agree to pay the full price for the entire term of the chosen Subscription Plan, even if you stop using the Services before the end of the term. If you fail to make a monthly payment, we reserve the right to suspend or terminate your access to the Services. Suspending or terminating access does not cancel your obligation to pay all remaining monthly payments. Discounts, referral offers, limited-term Subscription offers and promotional pricing may apply. All such offers, including the applicable price, duration, terms, conversion date, and cancellation deadline, are at our discretion and are governed by the specific rules of each promotion. Novakid may from time to time offer reduced-price and/or reduced-term Subscription offers (“Introductory Offers”). Unless canceled by the User before the end of the applicable introductory period, an Introductory Offer will automatically convert, without any further action required from the User, into a regular-priced Subscription at the price, billing frequency, and Subscription terms disclosed to the User before purchase.

5.4 Right of withdrawal. You have a 14-day right of withdrawal from the initial purchase of a Subscription Plan, provided that no classes have been taken from the Subscription Plan, or where the Subscription is purchased by the User for the first time, and Novakid receives a notice of termination of the contract within the first 14 (fourteen) days. If classes have already been attended, any refund will be calculated proportionally, taking into account the completed classes, and any applied discounts or promotions.  In any event, the amount refunded to the User shall not exceed the total amount paid by the User for the Subscription at the time of purchase. After the 14-day withdrawal period has expired, you may not cancel or terminate the Subscription Plan before the term, except where required by applicable law.  To exercise your right of withdrawal, you must inform us of your decision via the Customer Support team.

Where you validly exercise your right of withdrawal, Novakid will reimburse the payments received from you in accordance with applicable law, subject to any amount that Novakid is entitled to retain or charge for Services provided before the withdrawal was exercised. The reimbursement will be made using the same means of payment used for the original transaction, unless otherwise agreed with you. Novakid reserves the right to deny withdrawal/refund requests if the conditions set out in this clause and/or applicable law are not met.

6. Intellectual Property

6.1 Ownership. All rights, title, and interest in and to the Services, including but not limited to data, software, text, illustrations, photographs, audio and video content, user interfaces, scripts, and editorial materials, are owned by or licensed to Novakid and are protected under intellectual property laws.

6.2 Permitted Use. You may access and use the Services solely for private, non-commercial purposes as outlined in these Terms of Service. Except as expressly permitted, you may not reproduce, modify, rent, sell, distribute, or create derivative works from the Services, in whole or in part.

6.3 Trademarks. The “Novakid” name, logos, service marks, and any related branding are the intellectual property of Novakid or its licensors. No rights are granted to you in relation to such trademarks or branding.

6.4 Prohibited Actions. You must not attempt to decrypt, decompile, or reverse-engineer any part of the Services or the Platform. You must not adapt, modify, or attempt to access source code, nor may you use automated tools (such as bots, scrapers, or indexers) to interfere with the Services.

7. Your Responsibilities

7.1 Accuracy of Information. When registering an Account or otherwise providing information to Novakid, you agree to provide accurate, complete, and current details about yourself and any Student. You are solely responsible for any damages, losses, or costs incurred by Novakid, yourself, or third parties as a result of inaccurate or misleading information. 

7.2 Internet and Devices. To participate in classes, you must have a stable internet connection and a device with functioning audio and video capabilities (microphone and camera). Detailed information about the minimum technical requirements is available on the Website. It is your responsibility to ensure that your hardware, software, and internet connection meet these requirements before using the Services. Novakid shall not be liable for any failure to provide classes, or for reduced quality, caused by the malfunction or inadequacy of your internet connection, hardware, software, or device settings.

7.3 Compliance With Law and Prohibited Activities. You and the Student must comply with all applicable laws, these Terms of Service, and other rules or guidelines issued by Novakid. You must not engage in conduct that is unlawful, misleading, discriminatory, or otherwise unfair. You and the Student may not upload or distribute viruses, malware, or other malicious code, or engage in any activity that could disrupt, overload, or impair the Platform.

7.4 Content Removal. Novakid reserves the right, at its sole discretion and without prior notice, to remove any content provided by you or the Student that violates these Terms of Service, and to suspend or terminate your access to the Services.

7.5 Liability for Content. Keep your login credentials secure. You are solely responsible for all content and information submitted through the Services. Novakid expressly disclaims liability for damages or losses arising from any false, unlawful, ambiguous, or infringing content provided by you or the Student or any loss of your login or account access details.

7.6 Consequences of Breach. Any damages, penalties, or liabilities resulting from violations of these Terms of Service or other Novakid policies shall be your responsibility. Novakid reserves the right to suspend, restrict, or terminate your access to the Services without notice if violations occur. Suppose your access to the Services is terminated due to unlawful behavior, breach of these Terms of Service, or other misconduct, you will not be entitled to any refund of fees already paid. We reserve the right to suspend or terminate your access if you breach these Terms of Service, engage in fraudulent activity, or pose a legal or security concern.

7.7 Export Controls and Sanctions Compliance. Your access to and use of the Services must comply with all applicable laws, rules, and regulations, including those relating to export controls, trade restrictions, and economic sanctions. By using the Services, you represent and warrant that you are not (i) located in, ordinarily resident in, or accessing the Services from a country or region subject to embargoes or economic sanctions, or (ii) identified on any list of any restricted, prohibited, or sanctioned persons maintained by the United States, the European Union, the United Nations, the United Kingdom, or other applicable authority, or (iii)  otherwise subject to applicable comprehensive economic sanctions restrictions that would prohibit or restrict your use of the Services. You further agree not to use the Services in violation of export control, sanctions, or trade compliance laws.

8. Disclaimers and Limitation of Liability

8.1 At Your Own Risk. Your use of the Services is at your own risk. Novakid shall not be liable for damages or losses arising from your use of the Services, except where liability cannot be excluded under applicable law (e.g., liability for death, personal injury, or damages caused by gross negligence, willful misconduct, or fraud).

8.2 No Warranties. The Services are provided “as is” and “as available.” Novakid and its affiliates, partners, and suppliers make no warranties, express or implied, regarding the reliability, timeliness, availability, accuracy, security, or fitness for a particular purpose of our services. To the fullest extent permitted by law, Novakid shall not be liable for indirect, incidental, or consequential damages, lost profits, or data loss, and Novakid’s liability is limited to direct damages up to the amount you paid in the last Billing Cycle.

8.3 User Conduct. You and the Student remain solely responsible for your actions while using the Services. Novakid is entitled, but not obliged, to monitor content (including class recordings) for compliance or potential illegal activity. Novakid assumes no liability for content provided, edited, or uploaded by you or the Student.

8.4 Indemnification. You agree to indemnify and hold harmless Novakid for any damages, claims, or liabilities caused by your or the Student’s unlawful, non-compliant, or inappropriate use of the Services. Without Novakid’s prior written consent, you may not use the Services for advertising, promotional, or political purposes.

8.5 Objectionable Content. If you encounter content that you believe is unlawful, abusive, defamatory, harmful to minors, or otherwise objectionable, you must promptly notify Novakid. Novakid reserves the right to remove or restrict such content where justified.

8.6 Service Availability. Novakid will exercise reasonable skill and care in operating the Services, but cannot guarantee uninterrupted operation. Outages, interruptions, or technical issues may occur. Novakid disclaims liability for damages resulting from downtime, third-party actions, or other disruptions beyond its reasonable control.

8.7 Changes to Services. You acknowledge that Novakid is authorized to discontinue or change the Services and/or its content at any time, without liability and with or without notice to you.

9. Governing Law and Miscellaneous 

9.1 Governing Law and Disputes. These Terms of Service are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles. All disputes shall be resolved in the courts located in Delaware. Users waive the right to participate in class actions or similar representative proceedings.

9.2 Changes to Terms of Service. Novakid may update these Terms of Service from time to time at its sole discretion without any notice, to the extent permitted by applicable law. If we make material changes, we will provide notice (such as by email or within the Platform). Continued use of the Services after changes take effect constitutes acceptance of the revised Terms of Service.

9.3 Severability and Assignment. If any provision is invalid, it shall not affect the validity of the remainder of the Terms of Service. These Terms of Service, together with our Policies, comprise the entire agreement between you and Novakid regarding your use of the Services. You may not assign these Terms of Services; however, we reserve the right to assign our rights freely.

9.4 Termination by Novakid. Novakid may terminate these Terms of Service or suspend your access to the Services at any time, at its sole discretion. Notice of termination will be provided to the email address or phone number linked to your Account.

9.5 Force Majeure. In the event of unforeseen circumstances, including but not limited to force majeure events, currency devaluation in your country of residence, or other material economic disruptions, Novakid may terminate your Subscription Plan or present you with revised terms. You may choose to accept or decline such updated terms.

9.6 Transition from previous general terms and conditions. These Terms of Service apply to all existing and new enrollments, renewals, Add-ons, Credits as of the Effective Date The previous general terms and conditions continue to apply only to matters not specifically addressed by these Terms of Services. In the event of any conflict or inconsistency between these Terms of Service and the previous general terms and conditions, these Terms of Service shall prevail with respect to the matters governed by them. 

Any unredeemed balances under previous general terms and conditions may, at Novakid’s discretion, be converted to Credits. We will provide reasonable notice before implementing material changes affecting current Users.